Returns of Defective Goods
Found a problem with your purchase? No worries, filing a claim with us is easy.
Just follow the steps below and we will take care of your claim quickly.
Claim process
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Contact us
Email us at info@eros-veneziani.eu, and describe the problem.
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Send the goods back
Pack the goods in a suitable box and send them to our postal address.
We recommend using a postal service or another carrier.
Please do not send the package by cash on delivery – it will not be accepted. -
Claim resolution
As soon as we receive the package, we will start processing your claim right away. We will keep you informed of the progress.
Need help?
If you are not sure how to proceed, or have other questions, contact us:
