How to make a complaint
Pack the goods in a suitable box and send them to our address:
Ladislav Pípal
Nová Ves 40
397 01 Čížová
Czech Republic
Enclose a completed complaint form and proof of purchase (your order number is enough):
To speed things up and keep your complaint running smoothly, please let us know in advance at [email protected].
We recommend using a postal service or another carrier.
Please do not send the package by cash on delivery – it will not be accepted.
As soon as we receive the package, we will start processing your claim right away. We will keep you informed of the progress.
Your rights when making a complaint
- Rights arising from defective performance can be exercised within 24 months of receiving the goods.
- We will resolve your complaint within 30 days of it being filed, unless we agree on a longer period.
- Depending on the nature of the defect, you can request repair or replacement; if that is not possible, a reasonable discount or withdrawal from the contract.
- If your complaint is justified, you are entitled to reimbursement of reasonably incurred costs – including the postage for sending the goods back.
Full details are set out in our terms and conditions.
Need help?
If you are not sure how to proceed, or have other questions, contact us:
