How to return or exchange
Place the item in a suitable box (you can also reuse the original packaging) and send it to our address:
Ladislav Pípal
Nová Ves 40
397 01 Čížová
Czech Republic
We recommend using Czech Post or any reliable courier service.
Please do not send cash on delivery shipments – they will not be accepted.
For faster processing, please contact us at [email protected] and optionally include your shipment tracking number.
Once we receive your parcel, we will promptly process your exchange or refund request.
After submitting the online form, you will receive an automatic confirmation of the withdrawal from the contract by email.
What can be returned
- The goods must not be damaged or show signs of use beyond ordinary trying-on.
- Selected products are fitted with a single-use hygienic seal for hygiene reasons. If this seal is broken or removed after receipt, withdrawal from the contract is not possible under Section 1837(g) of the Civil Code. The hygienic seal is placed so that any breach or removal is evident.
- Lingerie may be tried on in the same way as in a brick-and-mortar store. However, it must not be worn, washed, or have its hygienic seal removed.
- If the goods were handled in a manner other than necessary to become acquainted with their nature, characteristics and functionality, the customer is liable for any diminished value of the goods.
When we refund your money
We refund your money no later than 14 days from withdrawal from the contract, usually sooner. We are entitled to withhold the refund until we receive the returned goods or proof that they have been sent back.
The cost of sending the returned goods back to the seller is paid by the customer. The delivery charge you paid on your order will be refunded, in the amount corresponding to the cheapest delivery method offered.
Exchanges
We will exchange the item for a different size or a different model. Exchanges are processed straight away and are not tied to any deadline.
We cover the postage for sending the exchanged item.
If the new item costs more, we will send you bank details to pay the difference. The exact arrangement is agreed individually.
Need help?
If you are not sure how to proceed, or have other questions, contact us:
